Privacy Policy Statement

Your privacy is important to us at Velorynexa. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect certain information when you use our website, order flowers, or contact us.

• Personal details such as your name, contact information, and address when placing an order or contacting us.
• Details about your orders, preferences, and communication with our store, helping us improve and personalise your experience.
• Technical data like your browser type and device information collected through cookies or analytics tools.
• Feedback or reviews you provide, which help us enhance our services and respond to your needs.

How We Use Your Data

Your information helps us process orders, respond to queries, and improve our services.

• To confirm and deliver your orders accurately and efficiently.
• To communicate with you regarding your requests or special occasions.
• To personalise your experience and suggest suitable products or services.
• To fulfil legal obligations or resolve disputes when necessary.

Legal Basis for Processing

We process your personal information only when there’s a valid reason under Australian law.

The legal basis includes fulfilling our obligations to provide services, complying with regulations, and improving our shop’s offerings.

Sharing Information

We keep your data private and only share it in limited cases.

• With trusted delivery partners to ensure your flowers reach the correct destination as requested.
• With service providers who assist with order management or website support, under confidentiality obligations.
• If legally required, with authorities or to protect the shop’s rights and safety.

Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Our systems use industry-standard security protocols, and we regularly update privacy measures to maintain your data’s safety. Only trained staff can access your details for business purposes.

Your Rights

You have rights regarding your data under Australian law.

• Request access to your personal information held by us.
• Ask for corrections if your information is inaccurate or incomplete.
• Object to or restrict certain types of data processing where permitted.
• Request deletion of your information, subject to legal requirements.

Cookies Policy

Cookies help improve your browsing by remembering preferences and tracking site usage. You can manage your preferences at any time via your browser.

Read Cookie Policy Read Cookie Policy

Contact Us

If you have questions about this privacy policy or how we manage your information, please contact our team anytime.

Policy Changes and Updates

We may update this privacy policy from time to time to reflect changes in regulations or business practices. Please review this page regularly for the latest version.